FAQs

How long does shipping take?
Delivery takes 8 to 11 business days after your order is placed. You will receive an email with a tracking link as soon as your order ships.

How can I track my order?
Once your order ships, we send a tracking link to the email you used at checkout. You can also use the "Track Your Order" page in our menu.

Do you ship internationally?
[Yes, we ship to many countries. Shipping costs are shown at checkout.]

What is your return policy?
[Add your return period here, for example: You can return unused items within 30 days of delivery for a refund.] Contact us first and we will send you the return instructions.

How do I return or exchange an item?
Contact us through our contact form with your order number and tell us what you would like to return or exchange. We will reply with the next steps.

When will I get my refund?
Once we receive and check your return, your refund is issued to your original payment method. Your bank may need a few extra days to show it.

What payment methods do you accept?
[List your payment methods here, for example: Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.] All payments are processed securely at checkout.

Is my payment information safe?
Yes. Checkout is encrypted and processed securely, and we never see or store your full card details.

Can I change or cancel my order?
If your order has not shipped yet, contact us as soon as possible and we will do our best to change or cancel it. Once an order has shipped, it can no longer be changed.

My item arrived damaged or incorrect. What should I do?
We're sorry about that! Contact us with your order number and a photo of the item, and we will make it right.

How can I contact you?
We're here to help! Use the contact form on our Contact page and we will get back to you as soon as possible.